IF YOUR ORDER HAS DEFECTS OR YOU SUSPECT IT WAS DAMAGED DURING MANUFACTURING, PLEASE REACH OUT TO US AT CUSTOMERSERVICE@HAPHAZARDNATION.COM AND WE WILL BE HAPPY TO WORK WITH YOU TO REMEDY THE SITUATION
CAN I CHANGE MY ORDER?
Once your order has started processing, we are not able to change, cancel or alter it.
HOW DO I FILE A SHIPPING ISSUE FOR MY LOST, STOLEN OR DAMAGED ORDER?
Please work directly with your shipping carrier and file a report with them. Make sure to have your tracking number handy.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please submit a request through our contact us form or email us at email@example.com. Please note that after 30 days from purchase date, the sale is considered final and it cannot be exchanged.
Returns / Refunds
If you are not satisfied with your purchase, you have 30 days after delivery to initiate a return for items purchased at full price ONLY. To initiate a return, please submit a request through our contact us form or emailing firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method with 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds must be applied to the original payment method used for purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Our customer service team is typically available Monday – Friday 9am-5pm. We do our best to respond to all customers within 48 hours. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of our queue. Please note that our social media platforms (including DM’s) are not monitored by customer service representatives and are unable to help with customer related issues.